Hi, I’m Sarah
End-to-end product design leader recognized for thoughtfully tackling complex challenges, driving innovative solutions, and empowering teams to create meaningful business and customer impact.
As a Product Design Manager at PayPal, I am leading teams that shape fintech solutions and merchant experiences across B2B and B2C platforms. My focus is simplifying complexity and transforming financial systems into human-centered platforms powered by data, AI, and intelligent integrations.
I believe design thrives at the intersection of systems thinking and empathy, where insights drive elegant, scalable solutions that balance user delight with business impact. From zero-to-one products to enterprise-scale platforms, I specialize in platform design solutions, agentic experiences, reporting, and analytics that empower people and businesses to thrive.
I excel in navigating ambiguity, where creativity thrives in innovative and supportive environments that encourage out-of-the-box thinking. I break down walls to collaborate openly and build what’s best for the customer, turning uncertainty into opportunity and vision into reality.
Experience
💸 PayPal
Product Design Manager
2018 - Current - Hybrid
I lead teams creating fintech and merchant platforms that serve millions of merchants and hundreds of millions of consumers globally. I focus on simplifying complexity through scalable platform design solutions, leveraging data, AI, and reporting to deliver human-centered experiences that drive measurable customer and business impact.
📷 Shutterfly
Product Design Lead
May 2016 - Aug 2018
I drove the evolution of photo management and sharing experiences, leveraging machine learning to deliver personalized recommendations and revenue-driving features. I streamlined user flows to reduce friction, aligned design with future roadmap goals, and partnered across product, engineering, and data science to translate customer pain points into scalable solutions. My leadership fostered a culture of innovation, inspiring designers to push both new and existing products forward.
👕 Walmart
Contract Product Designer
Feb 2016 - Aug 2016
I contributed to the User Generated Content and Item Page teams, designing experiences that elevated the Walmart Marketplace. By leading collaborative ideation with stakeholders and grounding decisions in data and competitive analysis, I shaped intuitive web and mobile shopping experiences that improved customer satisfaction and strengthened brand engagement.
🪚 Whipsaw
User Experience Designer
May 2015 - Nov 2015
I partnered with global startup ventures to shape business decisions through qualitative and quantitative user insights. I defined key personas, crafted interaction models, task flows, wireframes, prototypes, and UI specifications, and delivered pixel-perfect end-to-end experiences. Working closely with engineers and cross-disciplinary teams, I translated business goals into viable MVPs, honing my ability to turn user needs into impactful design solutions in fast-paced startup environments.
🌱 Early Career
I started out my career as a marketing professional with hands-on experience in digital marketing, website development, and freelance contract work. Skilled in driving online visibility, creating SEO-optimized websites, and pitching and managing client projects to boost brand growth and engagement.